Fresno’s bus system (FAX) recently launched “night” service on May 1st. When I wrote about this news, details were quite sparse. Indeed, the FAX website didn’t update with the new schedules until the first day of the extended service. Unfortunately, some of those details have been disappointing.
Here are the issues which really only became clear AFTER service launched.
- Only Monday to Friday
- 1 hour wait between buses after 6pm
- Only 5 routes offering “night” service
- ….and only on select portions of those 5 routes
What is night service?The reason I am putting quotation marks around “night” is because in most cities, the announcement of night service tends to mean buses running at 2am, 3am or 4am. In Fresno, “night” means new service between 9pm and midnight. Critically important, yes, but a reflection of how poor service used to be.
Only Monday to FridayI had guessed the first point, based off the newsletter announcement, so it wasn’t as much of a surprise. However, it is still ridiculous that bus service on Saturdays, across all of Fresno, ends at around 7pm. To be fair, service was not reduced on weekends, so there has not been a decline in service. That being said, the new “night” service highlights how poor weekend service is. That is something that should be addressed.
Long headwaysAnother concern is that nothing pre-launch talked about frequencies at all. Earlier this year, FAX launched “FAX-15,” or buses running every 15 minutes (vs every 20 or 30) on select lines. However, that service level ends early, before 7pm. On route 38 for example, one of the busiest lines in the system, buses arrive every 15 minutes from start of service (6:15am) until 7pm. Then there is a 35 minute wait, followed by a 57 minute wait, and the last 4 runs are an hour apart. Line 30, the busiest route, and the future fake BRT line, is actually less impressive. 6am – 5:30pm – every 15 minutes Then 20 minutes, then 35 for 3 runs, then 45 minutes, and finally once an hour from 9pm to midnight.
It’s also important to note that FAX STILL lacks a bus tracker. So an uneven schedule is even worse for riders, since you can’t memorize the times.