FAX = Fresno Area Express
So a few days ago I said I would be talking about the not-so-great bus system in Fresno. Apparently, whenever I say “tomorrow” I get delayed, so I will no longer be saying that.
Anyway, let’s begin by looking at the way a new rider might approach riding the system: Online.
What are the routes? How do I get to work? What is the fare? How does one pay? Can I get home?
The rider expects to find all these answers quickly online.
So the first interesting note (and, well, fail), is that FAX does not have its own website. It’s a department in the city website, alongside trash collection, parks and council meetings.