Few major chain corporations out there actually listen to the customer. A year ago, I emailed some companies about their lack of bike racks. Rather than receive relevant replies about racks, I was told I was not being considered for a job. Seriously.
Earlier this year, I again sent along an email to CVS’s corporate HQ, but this time about a more serious matter: an apparent ADA violation. Unlike bike racks, an ADA violation can result in a swift lawsuit.
CVS listened; they replied by email, contacted me by phone, replied to my follow-up, and actually did some work on the ground to fix the problem.