Tag: taco bell

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Results of corporate experiment in bike racks

On By jamesinclair

A month ago I decided that instead of rolling my eyes at the lack of bike racks at some businesses in the Fresno area, I would be a little bit more pro-active and send out customer-complaint feedback.

I decided to only do this with corporations, because of two reasons.

1) They have more flexibility in making “changes” to their property than some mom-and-pop store leasing space in a strip mall
and
2) They supposedly have established departments and standards on how to respond to customer issues.

So why send out online feedback instead of talking to the local manager? Same reasons as above. A manager has almost no authority to approve the extravagant $250 expenditure that would be the installation of a bike rack. And also it was to gauge how the corporation as a whole handles requests by customers, and not just the local reaction. Click to read more!

Categories : UncategorizedTags : 2 Comments

Corporate feedback experiment about bike racks

On By jamesinclair

The other day, I was running some errands on my bike. On the way home, I realized my fridge was quite lacking in food, and as I had just passed a Taco Bell, I decided to turn back and have a snack, a drink, and a use of their facilities.

I biked into their parking lot, and then all the way around their store, but not a single bike rack was in sight. This doesn’t make sense. Like all Taco Bell’s, the store isn’t that old (really, is there such thing as an old Taco Bell? They all look brand new). The store is in a residential area, not isolated off a highway offramp somewhere. So I think it’s reasonable to expect that there is a good amount of people living close enough that biking is an option. Click to read more!